At Affordable Tire & Brake Co., we take pride in offering the best customer experience to Portland, OR, Milwaukie, OR and Lake Oswego, OR. We strive to provide our customers with the best experience possible each visit.
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711 SE Hawthorne Blvd.
Portland, OR 97214
Phone: (503) 235-1808
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Heather, who runs the shop apparently, told me I needed new front brake pads and would need new rear brakes real soon. She also wrote down that I needed a new battery. The battery in my car is less than 6 months old and not causing me any problems.Well, I took my car to my regular mechanic a few days later and yes, I did need new front brake pads but I also needed new rotors in the front which Heather at Affordable Tire did not tell me. My regular mechanic, whom I trust, told me I still had a couple years of driving before I would need rear brakes. So, I definitely believe I was being upsold on the battery and rear brakes. Will never go back there again!
Business reply to this review:
We appreciate your feedback and always strive to meet customer expectations. You originally came in for an alignment due to the vehicle pulling right. We noticed the tires were showing cords and the oil change sticker was 8,000 miles over due. After discussing these findings, at your request we installed 4 new tires, performed an oil change, and free vehicle inspection. During the inspection we noticed your front and rear brakes were getting low. Unfortunately I did not have the opportunity to talk to you before you left. Your front brake pads were in need of replacement and the rotors had enough material to resurface, however your rear brakes were getting low (25-30% life left) and noticed the wheel cylinders were slightly leaking. The battery is fine, we noticed it was the wrong group size. I apologize for any miscommunication in relaying what the inspection revealed on your vehicle. Please feel free to reach out to me if you have any further concerns.
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